{"id":115581,"date":"2023-04-24T16:43:17","date_gmt":"2023-04-24T13:43:17","guid":{"rendered":"https:\/\/candle.gr\/returns-policy\/"},"modified":"2026-09-03T13:16:34","modified_gmt":"2026-09-03T10:16:34","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/candle.gr\/en\/returns-policy\/","title":{"rendered":"Returns Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Returns Policy<\/strong><br \/>\n Online Store for Wax Casting Raw Materials[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]This Returns Policy applies to all purchases of raw materials for waxing made through our online store based on the current European legislation on consumer protection.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<\/p>\n<ul>\n<li><strong>Return of products (Right of withdrawal)<\/strong><\/li>\n<\/ul>\n<p>After receipt of the order, the customer reserves the right to return the products within 14 calendar days. In any case, the returned products must be in the condition in which they were received. <\/p>\n<p><strong>In more detail:  <\/strong><\/p>\n<p>&#8211; The products must be in <strong>excellent condition<\/strong>, with no damage or signs of use.<br \/>\n&#8211; In addition, they must be accompanied by all original documents <strong>and<\/strong> proof of purchase (e.g., retail receipt, invoice, etc.).<br \/>\n&#8211; Otherwise, <strong>we reserve the right to refuse the return of the products.<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221; woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<\/p>\n<ul>\n<li><strong>Refund conditions:<\/strong><\/li>\n<\/ul>\n<p>To exercise the right to return an item, the customer must notify the store in writing (via email) at the following email address <a href=\"mailto:info@candle.gr\"><strong>info@candle.gr<\/strong><\/a>, or fill out this <a href=\"https:\/\/candle.gr\/wp-content\/uploads\/forma_epistrofis_candle.gr_.pdf\"><strong>RETURN FORM<\/strong><\/a> and send it to the return address listed below.<br \/>\nProducts may be returned via any courier service.<br \/>\n<strong>Note:<\/strong> Returns by ordinary mail (ELTA) are not accepted.<br \/>\n<strong>The cost of shipping the returned products is borne entirely by the customer.<\/strong><br \/>\nProducts should be returned to the following address:<br \/>\n<strong>25A Riga Fereou &#038; 18 Dodekanisou, Aigaleo  <\/strong><br \/>\n<strong>(Entrance on R. Fereou Street), ZIP Code 12241.<\/strong><br \/>\n<strong>Note:<\/strong> In cases where products of defective quality, incorrect packaging, damaged during the transport of the parcel, in the receipt \/ invoicing of the order, Candle. <strong>gr<\/strong> assumes full responsibility for the replacement, the cost of return, as well as the costs of reshipment.<br \/>\n<span style=\"color: #333333;\"><strong>In any case, there must have been a prior contact by e-mail, forwarding us proof of wear (via photos) within 7 calendar days of receipt.<\/strong><\/span><\/p>\n<p><strong><a href=\"https:\/\/candle.gr\/wp-content\/uploads\/forma_epistrofis_candle.gr_.pdf\">PRINT THE RETURN FORM HERE  <\/a><a href=\"\/wp-content\/uploads\/forma_epistrofis_candle.gr_.pdf\"><img loading=\"lazy\" decoding=\"async\" class=\" wd-lazy-fade alignnone wp-image-21112\" src=\"https:\/\/candle.gr\/wp-content\/themes\/woodmart\/images\/lazy.svg\" data-src=\"https:\/\/candle.gr\/wp-content\/uploads\/2022\/06\/png-transparent-pdf-computer-icons-adobe-acrobat-others-angle-text-rectangle-thumbnail.png\" sizes=\"auto, (max-width: 52px) 100vw, 52px\" srcset=\"\" data-srcset=\"https:\/\/candle.gr\/wp-content\/uploads\/2022\/06\/png-transparent-pdf-computer-icons-adobe-acrobat-others-angle-text-rectangle-thumbnail.png 360w, https:\/\/candle.gr\/wp-content\/uploads\/2022\/06\/png-transparent-pdf-computer-icons-adobe-acrobat-others-angle-text-rectangle-thumbnail-281x300.png 281w, https:\/\/candle.gr\/wp-content\/uploads\/2022\/06\/png-transparent-pdf-computer-icons-adobe-acrobat-others-angle-text-rectangle-thumbnail-150x160.png 150w\" alt=\"\" width=\"52\" height=\"56\"><\/a><\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<\/p>\n<ul>\n<li>Refund of money<\/li>\n<\/ul>\n<p>After receipt and verification of the returned order, the store will refund the money within 14 days to a Bank Account (IBAN) indicated by the customer.<br \/>\n<strong>Note:<\/strong> In any case, the Bank Account in IBAN format should be forwarded by email to the following address <a href=\"mailto:info@candle.gr\"><br \/>\n  <strong>info@candle.gr<\/strong><br \/>\n<\/a> .<\/p>\n<ul>\n<li><strong>Refusal to accept an Order<\/strong><\/li>\n<\/ul>\n<p>If an order has been executed and shipped and the customer refuses to accept it at the time of delivery, then in the next order the payment must be made <strong>exclusively<\/strong> using a credit card or PayPal.<\/p>\n<p><strong>Notes:<\/strong> The reshipment of the order in this case is carried out after the customer has settled the additional shipping costs.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<\/p>\n<ul>\n<li><strong>Amendment of the Refunds Policy<\/strong><\/li>\n<\/ul>\n<p>The store reserves the right to amend this returns policy at any time in order to be consistent with applicable legal requirements or changes in business conditions. Customers will be informed of any changes through our website.<br \/>\nIt is the responsibility of customers to regularly check the returns policy before taking any action.<br \/>\nThis returns policy is an integral part of the Terms and Conditions of the e-shop for waxing raw materials. Acceptance of the Terms and Conditions includes acceptance of the refund policy.<br \/>\nIn case of discrepancy with the Terms of the Return Policy, the customer has the right not to proceed with the purchase of goods from the online store of raw materials for wax molding.<br \/>\nWe recommend that customers carefully read the Returns Policy before making any purchase through the online store. Regarding returns, the store fully complies with European legislation &#038; the conditions set out in this returns policy.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<strong>Contact<\/strong><br \/>\nFor any further information or clarification, please feel free to contact us at <a href=\"mailto:info@candle.gr\"><strong>info@candle.gr<\/strong><\/a><br \/>\nor by phone at 210 5711087, Monday through Friday from 9:00 a.m. to 5:00 p.m.<br \/>\nWe look forward to assisting you and answering any questions you may have.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;] Returns Policy Online Store for Wax Casting Raw Materials[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]This Returns Policy applies to all purchases<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-115581","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Returns Policy - Candle.gr<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/candle.gr\/en\/returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns Policy\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text woodmart_inline=&#8221;no&#8221; 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