Returns Policy
Returns Policy
Online Store for Wax Casting Raw Materials
This Returns Policy applies to all purchases of raw materials for waxing made through our online store based on the current European legislation on consumer protection.
- Return of products (Right of withdrawal)
After receipt of the order, the customer reserves the right to return the products within 14 calendar days. In any case, the returned products must be in the condition in which they were received.
In more detail:
– The products must be in excellent condition, with no damage or signs of use.
– In addition, they must be accompanied by all original documents and proof of purchase (e.g., retail receipt, invoice, etc.).
– Otherwise, we reserve the right to refuse the return of the products.
- Refund conditions:
To exercise the right to return an item, the customer must notify the store in writing (via email) at the following email address info@candle.gr, or fill out this RETURN FORM and send it to the return address listed below.
Products may be returned via any courier service.
Note: Returns by ordinary mail (ELTA) are not accepted.
The cost of shipping the returned products is borne entirely by the customer.
Products should be returned to the following address:
25A Riga Fereou & 18 Dodekanisou, Aigaleo
(Entrance on R. Fereou Street), ZIP Code 12241.
Note: In cases where products of defective quality, incorrect packaging, damaged during the transport of the parcel, in the receipt / invoicing of the order, Candle. gr assumes full responsibility for the replacement, the cost of return, as well as the costs of reshipment.
In any case, there must have been a prior contact by e-mail, forwarding us proof of wear (via photos) within 7 calendar days of receipt.
- Refund of money
After receipt and verification of the returned order, the store will refund the money within 14 days to a Bank Account (IBAN) indicated by the customer.
Note: In any case, the Bank Account in IBAN format should be forwarded by email to the following address
info@candle.gr
.
- Refusal to accept an Order
If an order has been executed and shipped and the customer refuses to accept it at the time of delivery, then in the next order the payment must be made exclusively using a credit card or PayPal.
Notes: The reshipment of the order in this case is carried out after the customer has settled the additional shipping costs.
- Amendment of the Refunds Policy
The store reserves the right to amend this returns policy at any time in order to be consistent with applicable legal requirements or changes in business conditions. Customers will be informed of any changes through our website.
It is the responsibility of customers to regularly check the returns policy before taking any action.
This returns policy is an integral part of the Terms and Conditions of the e-shop for waxing raw materials. Acceptance of the Terms and Conditions includes acceptance of the refund policy.
In case of discrepancy with the Terms of the Return Policy, the customer has the right not to proceed with the purchase of goods from the online store of raw materials for wax molding.
We recommend that customers carefully read the Returns Policy before making any purchase through the online store. Regarding returns, the store fully complies with European legislation & the conditions set out in this returns policy.
Contact
For any further information or clarification, please feel free to contact us at info@candle.gr
or by phone at 210 5711087, Monday through Friday from 9:00 a.m. to 5:00 p.m.
We look forward to assisting you and answering any questions you may have.
